Support
How can we help?
Write to us and a real person will reply, usually within two working days.
Please send it from the email address you sign in with, and tell us your username and phone model if something is not working.
Email supportCommon questions
I did not receive my sign-in code
Check your spam or promotions folder, and make sure the email address is spelled correctly. You can ask for a new code after a short wait. If it still does not arrive, email us.
How does verification work?
You can verify instantly with a work or university email on a domain we recognise. Otherwise, upload a photo of a government-issued ID. Our team reviews it, usually within a day, and the image is deleted as soon as a decision is made.
Why do I need to be 18?
Introdeuce is strictly for adults. We check age when you sign up and again at verification.
How do I report or block someone?
From your chat with them, or from the call screen during a call, choose Report or Block. Reports are reviewed by our team, and the person is not told who reported them. If you feel unsafe, also contact your local emergency services.
How do I cancel Premium?
Premium is billed by Apple or Google. On iPhone, go to Settings → your name → Subscriptions. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions. Deleting your account does not cancel a subscription.
How do I restore a purchase on a new phone?
Sign in with the same email, open Premium in the app and tap Restore purchases, while signed in to the same Apple ID or Google account you bought with.
How do I delete my account?
In the app, open the You tab and tap Delete account. See deleting your account for what is removed and how to ask us if you can no longer sign in.
My account was suspended
The app shows why and lets you appeal. If you think we got it wrong and cannot appeal in the app, email us.